Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. More than 2,300 empathetic, trained volunteers take conversations with texters, listening and supporting them to get to a calmer place. An algorithm reviews incoming texts, placing urgent cases to the top of the queue. Conversations are overseen by trained Supervisors who give real-time support and monitor conversations 24/7. Clinical supervisors can escalate texters to the emergency services via a direct line if they are deemed at imminent risk.